Privacy Policy for G‑Aims Transportation

Last Updated: February 18, 2026

G‑Aims Transportation (“G‑Aims,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our medical transportation services, website, and AI booking assistant.

1. Information We Collect

We may collect the following information when you use our services:

• Contact details such as your name and phone number.

• Ride details such as pickup and drop‑off locations, date, and time.

• Information you choose to provide when speaking with our staff or AI booking/voice assistant.

2. How We Use Your Information

We use the information we collect only for legitimate business purposes, including to:

• Schedule, manage, and provide medical transportation services.

• Send transactional SMS updates about your ride (for example, booking confirmations, driver arrival notices, and schedule changes).

• Communicate with you regarding your service requests, questions, or changes to your booking.

• Maintain records for internal business, safety, and compliance purposes.

We do not sell your personal information.

3. SMS Notifications, Opt‑In, and Consent

We use text messages (SMS) to send you important updates about your rides.

• You may opt in to receive SMS notifications when you complete our website forms or when you verbally agree during a phone call with our AI reservation line or staff.

• At the start of calls to our AI reservation line, callers are notified:
  “This call may be recorded, and we’ll send your booking details and updates via text.”
  By continuing the call, you consent to receiving these transactional text messages.

• Standard message and data rates from your mobile carrier may apply.

• Message frequency varies depending on your bookings and ride activity.

4. Sharing of Information

• We do not share mobile phone numbers, SMS opt‑in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.

• Text messaging originator opt‑in data and consent will not be shared with any third parties, except as required by law, to protect our rights, or to provide our services (for example, sharing pickup details with your assigned driver).

5. Your Choices (Opt‑Out and Help)

• You may opt out of receiving text messages at any time by replying STOP to any SMS you receive from us.

• For assistance with SMS messages, you may reply HELP.

• If you opt out of SMS, we may still contact you by phone or other methods as reasonably necessary to provide your transportation services.

6. Data Security

We use reasonable physical, technical, and administrative safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our services are often used to support children and vulnerable individuals, but they are requested and managed by parents, legal guardians, caregivers, or authorized agencies. We do not knowingly collect personal information directly from children without appropriate consent.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of our services after changes are posted means you accept the updated Policy.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

G‑Aims Transportation
Phone: (559) 317‑8134
Email: gaimssaani@gmail.com